ID: 7
Location: Chicago, Illinois
Type: Contract
Onsite: On-Site
Min. Salary: $20 Per Hour

Advanced Resources has an immediate opening for a CyberNavigator to support our client in the Chicago area. The ideal candidate will have customer service experience and enjoy working with the general public.   

Under the general supervision of Chicago Public Library Foundation, CyberNavigators assist the public at Chicago Public Library locations with their most urgent computer and technology needs such as setting up email accounts, understanding good passwords and filling out online forms. CyberNavigators help patrons navigate the digital world to complete helpful tasks and teach concepts as they assist, thereby building patron digital skills and confidence online.


  • Based on librarian’s referral or other intake, helps patrons access, fill out and/or complete, online forms for financial, government and social services resources 
  • Assists patrons with resume formatting and submitting job applications  
  • Based on librarian’s referral, assists patrons with accessing, filling out and submitting forms for online assistance such as healthcare, social services, and government resources  
  • Assists older adults with online activities, including social media, personal devices, and email 
  • Explains functionality of online systems and actions to help patrons build their digital literacy  
  • Shares information and resources with patrons to encourage them to pursue developing their online skillset  
  • Shares helpful tips and best practices so patrons understand that digital tools can make life simple, convenient and fun
  • Shares information about connectivity and device assistance  
  • Assists with patron feedback and program assessment surveys 
  • Operates a variety of equipment including desktop and laptop computers 
  • Contributes to keeping program records and statistics 
  • Refers patrons to reference librarians for assistance in finding resources and external organizations
  • Understands and adheres to CPL’s patron privacy guidelines  

  • Familiarity with basic functions of software, email, and internet 
  • Knowledge of secure internet practices  
  • Job experience and/or coursework in computer technology, software applications    and troubleshooting, multimedia, Internet research, teaching, or training
  • Solid interpersonal and communication skills for providing customer service and interacting with staff across the organization
  • Willingness to take direction; ability to work both independently and as part of a team in a fast-paced and service-oriented environment
  • Demonstrated ability to manage time and tasks independently and appropriately
  • Ability to work successfully with adults and older adults
  • Experience as tutor or instructor
  • Bilingual individuals are encouraged to apply (Spanish, Polish, Arabic, Tagalog or Chinese)
  • Ability to work part time
  • Willingness to submit to fingerprinting and a background check
Advanced Resources takes great pride in connecting the best and brightest employees with top companies. We specialize in two functional areas - Human Resources and Accounting & Finance. With decades of experience, we know what it takes to match talented professionals with leading organizations. It is Advanced Resources’ practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

Apply For CyberNavigator